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No. 04 / Results

Drawn from live client accounts

Real numbers. No fiction.

We do not deal in vanity metrics. These are the outcomes our Australian clients see: more qualified leads, more bookings, less wasted time, and visibility across every AI search engine that matters.

40%

Max conversion lift achieved

Results vary by industry and starting position

45%

Of leads captured outside business hours

From the agent alone, in the first 30 days

3.2x

More AI recommendations within 90 days

Average across the first three months of work

60%

Of enquiries resolved without staff

Agents handle it, humans take the warm ones

These results reflect recent Australian client averages. Individual results vary based on industry, competition, and existing online presence.

Dispatches from the field

Four businesses. One shape of outcome.

These are four of the businesses we work with. Different industries, different cities, the same shape of outcome every time.

Case 001

Plumbing and electrical business

Queensland / Trades / home services

The problem

Family-owned operation losing every emergency callout that came in after 5pm. Website contact form was converting below 2 percent. The owner was fielding tradie-quote enquiries while trying to cook dinner.

What we did

Deployed a BrainBuddy lead agent trained on their services, pricing bands, and service area. Created content optimised for AI search answers targeting local emergency search terms and Google Business Profile optimisation. Built structured data for their services.

The outcome

+35%

conversion lift on the website

45%

of leads now captured outside business hours

3x

more online booking requests

24/7

lead capture, agent never sleeps

“We used to miss every call after 5pm. Now our AI agent books emergency callouts while we sleep. It paid for itself in the first week.”

/ Business owner / QLD

Case 002

Mid-sized law firm

Sydney / Professional services

The problem

High volume of basic enquiries consuming paralegal time. Prospective clients were leaving the website without booking consultations because the form felt like work. Partners wanted to filter out tyre-kickers automatically, but not at the cost of losing warm ones.

What we did

AI agent deployed to handle initial client enquiries, sort by practice area and budget, and book consultations directly into the firm's calendar. We optimised the firm to show up when people ask ChatGPT or Perplexity for legal advice.

The outcome

+25%

increase in consultation bookings

-80%

reduction in basic enquiry handling

60%

of enquiries resolved without staff

4.2 min

average time saved per enquiry

“The AI assistant books consults automatically and filters out the tyre-kickers. Our paralegals can focus on actual casework now.”

/ Managing partner / Sydney

Case 003

Multi-location dental practice

Melbourne / Health and wellness

The problem

Reception overwhelmed with phone calls for basic questions. Opening hours, pricing, insurance acceptance, new-patient paperwork. New-patient bookings were quietly slipping through the cracks during busy periods.

What we did

Brain Buddy agent trained on FAQs, insurance questions, and new-patient onboarding. SEO and AI search work targeting 'dentist near me' and procedure-specific queries. Structured data for the practice, hours, services, and insurance providers.

The outcome

+30%

increase in new patient bookings

50%

reduction in basic phone queries

+20%

conversion lift on the website

Top 3

Google ranking for local dental terms

“Our front desk was drowning in calls asking about opening hours and whether we take their insurance. Now the AI handles all of that and books appointments directly.”

/ Practice manager / Melbourne

Case 004

Restaurant group, three venues

Brisbane / Hospitality

The problem

Multiple venues with different menus, hours, and booking systems. Floor staff spending too much time on phone enquiries instead of serving customers. Private events and special-menu enquiries getting lost between the shift changes.

What we did

Deployed three BrainBuddy agents across all venue websites, each with its own venue-specific knowledge base. Each agent handles reservations, menu enquiries, and event bookings for its location. Cross-venue consistency for brand, venue-specific detail where it matters.

The outcome

+40%

conversion lift across the three venues

-55%

reduction in phone enquiries

2x

online reservation volume

3

venues managed by AI simultaneously

“One AI agent per venue, each knowing its own menu, hours, and specials. Reservations doubled and the phone barely rings for basic questions now.”

/ Operations manager / Brisbane

Who we work with

Australian SMBs who would rather be busy than buzzing.

We work across trades, professional services, health, retail and hospitality. What they have in common: owners who know their craft, suspect the old SEO playbook is broken, and want one clean dashboard instead of ten vendor logins.

Trades & home servicesLaw firmsAccountantsDental & medicalReal estateRestaurants & cafesFitness & allied healthFinancial advisorsConstruction & trades

Chapter 07 / The closing word

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