Terms of Service

1. Agreement to terms

By accessing or using the Brain Buddy AI website (www.brainbuddy.ai), Brain Buddy AI Studio (studio.brainbuddy.ai), or any of our services, you agree to be bound by these Terms of Service. Brain Buddy AI is operated by Brain Buddy AI (ABN 81 673 063 155), based at Stone and Chalk, Tech Central, Sydney, Australia.

2. Services

Brain Buddy AI provides:

• Managed SEO, AEO, and GEO services: Done-for-you search engine optimisation, answer engine optimisation, and generative engine optimisation
• Brain Buddy AI Studio: A self-serve platform for building, deploying, and managing AI chatbot agents on your website
• AI Agents: Intelligent chatbots deployed on client websites as part of managed services or through Studio

3. Account registration

To use Brain Buddy AI Studio, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information when creating your account and keep it up to date.

4. Pricing and payment

Prices for our services are listed on our website and are quoted in Australian Dollars (AUD) exclusive of GST unless stated otherwise. We reserve the right to change pricing with 30 days written notice.

Managed services: Billed monthly in advance. We recommend a minimum 6-month commitment for optimal results, but services are provided on a month-to-month basis unless otherwise agreed.

Studio subscriptions: Billed monthly or annually depending on the plan selected. You may upgrade, downgrade, or cancel your subscription at any time. Changes take effect on your next billing cycle.

5. Free trials

Brain Buddy AI Studio offers a 14-day free trial. No credit card is required to start a trial. At the end of the trial period, you will need to select a paid plan to continue using the service. If you do not select a plan, your account will be suspended and your data retained for 30 days before deletion.

6. Cancellation and refunds

Managed services: You may cancel managed services with 30 days written notice. Services will continue until the end of the current billing period. No refunds are provided for partial months.

Studio subscriptions: You may cancel your Studio subscription at any time through your account settings. Your subscription will remain active until the end of your current billing period. No refunds are provided for partial billing periods.

7. AI agent usage

When you deploy a Brain Buddy AI agent on your website, you agree to:

• Inform your website visitors that they may be interacting with an AI agent
• Comply with all applicable privacy laws regarding data collected through the agent
• Not use AI agents for unlawful, deceptive, or harmful purposes
• Review and approve the information your AI agent provides to visitors

8. Intellectual property

All content, software, designs, and technology on our website and platform are owned by Brain Buddy AI and protected by Australian and international intellectual property laws.

You retain ownership of all content you provide to us, including your website content, brand assets, and business information. You grant us a licence to use this content solely for the purpose of providing our services to you.

9. Limitation of liability

To the maximum extent permitted by law, Brain Buddy AI is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly.

Our total liability for any claim arising from our services is limited to the amount you paid to us in the 12 months preceding the claim. Nothing in these terms excludes or limits liability that cannot be excluded under Australian Consumer Law.

10. No guarantees of results

While we use proven methodologies and best practices, we cannot guarantee specific search rankings, AI citation placement, traffic volumes, or conversion rates. Search engine algorithms and AI platforms are controlled by third parties and are subject to change without notice. Results shown on our website reflect client averages and individual outcomes may vary.

11. Governing law

These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Changes to these terms

We may update these terms from time to time. Material changes will be communicated via email or through our website. Your continued use of our services after changes are posted constitutes acceptance of the updated terms.

13. Contact us

If you have questions about these terms, contact us at: