Terms of service.

Acceptance of terms

By accessing our website at brainbuddy.ai or engaging our services, you agree to be bound by these terms of service. If you do not agree with any part of these terms, please do not use our website or services.

These terms constitute a legally binding agreement between you and Brain Buddy AI Pty Ltd. We may update these terms from time to time. Continued use of our services after changes are published constitutes acceptance of the revised terms.

Description of services

Brain Buddy AI provides managed search optimisation services for Australian businesses. Our core services include Search Engine Optimisation (SEO), Answer Engine Optimisation (AEO), and Generative Engine Optimisation (GEO). These services are designed to improve your visibility across traditional search engines and AI-powered search platforms.

We may also provide AI lead agents, chatbot configuration, and client dashboard access as part of your service plan. The specific deliverables for your engagement are outlined in the proposal or service agreement provided to you before work begins.

Our services are advisory and implementation-based. We optimise your digital presence using industry best practices, proprietary processes, and our experience across Australian businesses in a range of industries.

Payment terms

All service fees are quoted and invoiced in Australian Dollars (AUD). Our standard managed engagement is a monthly, no-minimum-term agreement that continues month to month until either party ends it on 60 days written notice, as described in the termination section below. Where your proposal offers a discounted fixed-term agreement instead, the minimum term set out in that proposal applies.

Invoices are issued on the first business day of each calendar month for the upcoming month of service. Payment is due within 14 days of the invoice date. We accept payment by bank transfer and major credit cards.

If payment is not received within 30 days of the invoice date, we reserve the right to pause active work on your account until the outstanding balance is resolved. We will notify you in writing before pausing any services.

No guaranteed outcomes

Search engine rankings, AI citations, and visibility in AI-generated answers are influenced by many factors outside our control, including algorithm changes by Google, OpenAI, Anthropic, Perplexity, and other platforms. We do not and cannot promise specific ranking positions, traffic volumes, or citation frequency.

Our work is grounded in data, best practices, and deep experience. We are transparent about what is working and what is not. However, the nature of search optimisation means that outcomes vary by industry, competition, content quality, and platform behaviour.

Any projections, benchmarks, or estimates we share are based on historical data and professional judgement. They are provided in good faith and should not be interpreted as a commitment to a specific result.

Client responsibilities

To deliver our services effectively, we need your cooperation. You agree to provide timely access to your website, content management system, Google Analytics, Google Search Console, and any other platforms relevant to the engagement.

You are responsible for the accuracy of the business information you provide to us, including business name, address, service areas, and any claims made about your products or services. We rely on this information when creating content and optimising your digital presence.

You agree to review and approve content, recommendations, and deliverables within a reasonable timeframe. Delays in approval may affect project timelines and the pace of results.

Intellectual property

Content we create specifically for your business, including website copy, blog articles, and schema markup, becomes your property once the relevant invoice is paid in full. You retain full ownership of your brand, trademarks, and existing content.

Our proprietary tools, processes, methodologies, templates, dashboards, and internal systems remain the intellectual property of Brain Buddy AI Pty Ltd. Your service agreement grants you a non-exclusive, non-transferable licence to access our dashboard and tools for the duration of our engagement.

Neither party may use the other's trademarks, logos, or brand assets without prior written consent. We may include your business name and a brief description of our work in our portfolio and case studies, unless you request otherwise in writing.

Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This includes, but is not limited to, business strategies, analytics data, pricing structures, customer information, and technical configurations.

Confidential information will not be disclosed to third parties without prior written consent, except where required by law or where disclosure is necessary to deliver the agreed services (for example, sharing analytics data with a subcontractor working on your account).

Limitation of liability

To the maximum extent permitted by law, Brain Buddy AI Pty Ltd is not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. This includes, without limitation, loss of profits, revenue, data, or business opportunities.

Our total liability for any claim arising under these terms is limited to the total fees paid by you to us in the three months immediately preceding the event giving rise to the claim.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Termination

Our standard managed engagement is a monthly, no-minimum-term agreement. It starts on the date you sign the proposal and continues month to month until either party ends it.

To cancel, you must give us 60 days written notice by emailing info@brainbuddy.ai. During the notice period the services continue as normal, you remain liable for the monthly fee, and work delivered up to the end of the notice period remains yours to keep.

We can also end the agreement on 60 days written notice. If we do, we will help you transition cleanly.

The 60-day notice period exists so we can wind down work, hand over assets, and protect the visibility we have built for you. SEO and AI search visibility take time to build and time to hand over. A short notice period would not be fair on either side.

If your proposal sets a minimum term, for example a 12-month agreement with or without a bundled website build, that minimum term applies first and the 60 days written notice runs from the end of it. Where this page and the terms attached to the proposal you signed differ, the signed proposal terms prevail.

On termination, we will complete any work in progress for the current billing period. Access to our dashboard and tools is revoked at the end of the notice period. Any content created and paid for remains your property.

We reserve the right to terminate services immediately, without notice, if you breach these terms in a material way, engage in unlawful conduct, or fail to pay invoices for more than 60 days.

Indemnification

You agree to indemnify and hold harmless Brain Buddy AI Pty Ltd, its directors, employees, and contractors from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these terms, your misuse of our services, or any content you provide that infringes the rights of a third party.

Governing law

These terms are governed by and construed in accordance with the laws of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales for any disputes arising under these terms.

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Contact us

If you have any questions about these terms of service, please contact us.

Email: info@brainbuddy.ai

Brain Buddy AI Pty Ltd, Stone & Chalk, Tech Central Innovation Hub, Level 1, 477 Pitt St, Haymarket NSW 2000, Australia.