Send us a note. We answer every one.
No gatekeepers. No scheduling funnels that feel like a hostage negotiation. A real human at this end, reading every email within one business day.
Tell us the shape of the problem.
Sydney office hours, Monday to Friday, 9am to 5:30pm AEST. A real person answers.
Gadigal country, Haymarket NSW 2000. Coffee is on us if you come in.
You are probably here for one of four reasons.
You want the free audit.
Quickest path: click the audit button on any page. Sixty seconds, no card, no obligation. If you would rather we walk you through it on a call, say so in the form below.
You want to compare us to another agency.
Send the proposal or the scope you have been shown. We will honestly tell you what we would do differently and what we would leave alone. Happy to recommend the other team if they are a better fit.
You want to talk strategy before you decide.
We hold one or two strategy calls a week for businesses considering bigger engagements. Fifteen minutes, no pitch, no slideshow. Bring your hardest question and your biggest scepticism.
You are an existing client.
Use the Slack channel you share with your strategist, or reply to the last thread. For anything urgent, email us with URGENT in the subject and we will find a human.
Or skip the form entirely.
Run the free audit firstWhat happens after you send a note.
The form asks for five things, and only your name and email address are required. The business name, website and message are optional, but they are what let the first reply deal with your situation instead of asking about it. If the free audit is all you want, you can skip the form altogether: the audit page needs only your website and a work email, and the report is emailed to you.
When you press send, the note goes to our team inbox with your email address set as the reply-to, so whoever picks it up answers you directly. The business name you type travels at the top of your message, so it sits beside your note when the team reads it, and the same details are saved as an enquiry record on our side.
On your screen, the form changes to say the note has been received, and a confirmation email goes to the address you typed, sent from noreply@brainbuddy.ai. If you cannot find it, look in your spam or promotions folder before sending the note a second time. A person replies within one business day, and a note sent from this page does not start the follow-up email series that the free audit sends.
The form screens for spam in the background with Google reCAPTCHA, so there is no puzzle to solve, and it accepts a handful of notes per network each hour, which a busy shared office connection can occasionally reach. If either check, or anything else, stops the note going through, you will see an error message above the send button instead of the received message. In that case nothing has been sent, and the same note can go by email to info@brainbuddy.ai.
A short note is fine, and if none of the four reasons above quite fits, describe the problem in your own words. The message box asks what you are hoping we can help with, and these details usually make the first reply more useful:
- the services you most want more enquiries for, and the suburbs, cities or regions you cover
- a question a customer might type into ChatGPT or Google when looking for a business like yours
- who looks after your website today, whether that is you, a developer or another agency, since the changes we make go live on the site itself
- anything you have already tried, and what happened
- roughly how many enquiries you get in a month now, and where most of them come from
- if you have already run the free audit, the website and email address you used, because a copy of each report is kept on our side
For example: a two-person electrical business covering the inner west, getting most of its work through referrals, that wants to know why ChatGPT suggests other electricians when asked who to hire for a switchboard upgrade. Three lines like that give the reply something specific to answer. Agencies, media companies and professional services firms looking to offer AI search to the clients they already serve should say so in the first line.
The form takes text only, with no way to attach a file. If you want a second opinion on a proposal or scope of work from another agency, as the second reason above suggests, send the document to info@brainbuddy.ai with a line saying what you would like compared.
Leave card details, passwords and logins out of your message. The form has no field for any of them, and nothing on this page asks for them. Our privacy page sets out how long form submissions are held, confirms that we do not sell personal information, and explains how to ask for your details to be deleted.
Not everything suits a written note. The phone line above is answered by a person from 9am to 5:30pm AEST, Monday to Friday, and the in-person address above is our office at Stone & Chalk in Haymarket.