Privacy Policy

1. About this policy

Brain Buddy AI (ABN 81 673 063 155) ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

We may collect the following types of personal information:

• Name, email address, phone number, and business name when you contact us, submit a form, or create an account
• Website URL and business information when you request an AI visibility audit or use our services
• Usage data, browser type, IP address, and device information when you visit our website
• Payment information when you purchase our services (processed securely by our third-party payment provider)
• Conversation data between your website visitors and Brain Buddy AI agents deployed through our Studio platform

3. How we use your information

We use your personal information to:

• Provide and improve our SEO, AEO, GEO, and AI agent services
• Respond to your enquiries and provide customer support
• Send you service updates, reports, and relevant communications
• Process payments and manage your account
• Analyse website usage to improve our services and user experience
• Comply with legal obligations

4. AI agent data

When you deploy a Brain Buddy AI agent on your website through our Studio platform, we process conversation data between the agent and your website visitors. This data is used to:

• Power the AI agent's responses and functionality
• Improve the agent's knowledge through our Self-Learning Engine™
• Provide you with analytics and conversation insights

You are responsible for ensuring your website visitors are informed about the use of AI agents and any data collection that occurs through them.

5. Disclosure of information

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating our business (hosting, payment processing, analytics)
• Professional advisers (lawyers, accountants) as necessary
• Government authorities if required by law

6. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes encryption of data in transit and at rest, access controls, and regular security reviews. However, no method of electronic storage or transmission is 100% secure.

7. Cookies and tracking

Our website uses cookies and similar technologies to improve your experience, analyse traffic, and understand usage patterns. You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Your rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

9. Contact us

If you have questions about this privacy policy or wish to exercise your rights, contact us at: